Your Shopping Cart is empty.
{{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }} {{ (item.variation.media
                    ? item.variation.media.alt_translations
                    : item.product.cover_media.alt_translations) | translateModel
                }}
{{ 'product.bundled_products.label' | translate }}
{{ 'product.bundle_group_products.label' | translate }}
{{ 'product.gift.label' | translate }}
{{ 'product.addon_products.label' | translate }}
{{item.product.title_translations|translateModel}}
{{ field.name_translations | translateModel }}
  • {{ childProduct.title_translations | translateModel }}

    {{ getChildVariationShorthand(childProduct.child_variation) }}

{{item.variation.name}}
{{item.quantity}}x HK$0 {{ item.unit_point }} Point
{{addonItem.product.cover_media.alt_translations | translateModel}}
{{ 'product.addon_products.label' | translate }}
{{addonItem.product.title_translations|translateModel}}
{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Terms and Conditions - 2

TERMS AND CONDITIONS

......continued from previous page

9 Our rights to end the contract

9.1 We may end the contract for a Product at any time by writing to you if:

(a) you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or

(b) you do not make any payment to us when it is due and you still do not make payment within one (1) day of us reminding you that payment is due.

9.2 If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10 Product defects

10.1 We warrant that on delivery, and for a period of three (3) months from the date of delivery (the “Warranty Period”), the Products will:

(a) be of merchantable or satisfactory quality;

(b) be fit for purpose held out by us;

(c) be free from material defects in design, material and workmanship; and

(d) conform with their description given on our Platform in all material aspects.

10.2 Any warranty given by us under this clause does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, or negligence by you or by any third party;

(c) your failure to operate or use the Products in accordance with any instructions (including instructions relating to storage, installation, use and maintenance) given by us;

(d) any alteration or repair by you or by a third party; or

(e) us following any of your specification or requests.

10.3 If you become aware of any defect in all or part of the Products delivered during the Warranty Period, you must:

(a) give notice in writing to us as soon as practicable; and

(b) return the allegedly defective Products to us (either by posting the Products to us or allow us to collect them from you).

10.4 Where the Products returned under Clause 11.3 are found to be defective we will, at our option, repair or replace the defective Products, or refund the price of such defective Products in full. We have no further liability to you for defective Products upon replacement, repair or refund of the defective Products.

10.5 If you have any questions or complaints about any Product, please call customer services on 34813144 or email us at admin@firewell-hk.com.

11 Price and payment

11.1 The price of the Product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see Clause 12.2 for what happens if we discover an error in the price of the Product you order.

11.2 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the correct price for the Product at your order date is less than the price stated to you, we will charge the lower amount; but if it's higher than the price stated to you, we will contact you for your instructions before we accept your order.

11.3 We accept payment major credit cards, payme, FPS or bank transfer/cheque (for corporate accounts only).

11.4 You must pay for the Products before we despatch them.

11.5 If you think an invoice is wrong please contact us promptly to let us know.

12 Our responsibility for loss or damage suffered by you

12.1 Subject to Clause 13.2:

(a) all other warranties, conditions, or terms relating to fitness for purpose, quality, or condition of the Products, whether express or implied by statute or common law or otherwise, are expressly excluded;

(b) we shall not be liable to you (whether in contract, tort or otherwise) for any loss of profit or any indirect or consequential loss arising from or in connection with the provision of the Products; and

(c) our total liability to you for all losses arising from or in connection with the provision of the Products shall be limited to the total sums received by us for the Products.

12.2 Nothing in these terms will limit or exclude our liability for:

(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (where applicable);

(b) fraud or fraudulent misrepresentation; or

(c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.

13 Use of your personal information

When you register or otherwise use our Platform, you provide us with personal data which is collected and used in accordance with the terms of our privacy policy which is accessible at shop.firewell-hk.com/privacy. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

14 Entire agreement

14.1 These terms constitute the entire agreement between us in relation to your purchase. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, in relation to your purchase.

14.2 You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

15 Other important terms


15.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for Products not provided.

15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3 This contract is between you and us. Nobody else has any rights under this contract. No other person shall have any rights to enforce any of its term.

 

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

16 Languages

16.1 In case of discrepancies between the English and Chinese language versions of these terms, the English version shall prevail.

17 Governing law and jurisdiction

17.1 These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region.

17.2 The courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.