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Terms and Conditions




1           These terms


1.1       These are the terms and  conditions  on  which  we  supply INDICAID  Rapid  Antigen Test (“Products”) to you through our website (our Platform”).

1.2       Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

1.3       By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.

2           Information about us and how to contact us


2.1       We are Fire Well Holdings Limited, a company registered in Hong Kong, trading as Fire Well. Our company registration number is F28837 and our registered office is at Unit D, 11/F, Neich Tower, 128 Gloucester Road, Wanchai, Hong Kong.

2.2       For any questions or problems relating to our Platform, our Products or these terms, you can contact us  by  telephoning  our  customer  service  team  at 34813144 or  email  us  at or write to us at Unit D, 11/F, Neich Tower, 128 Gloucester Road, Wanchai, Hong Kong.

2.3       Please refer to Clause 13 and our privacy policy which is available at shop.firewell- for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

2.4       If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.5       When we use the words "writing" or "written" in these terms, this includes emails.


3           Our contract with you


3.1       You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2       If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:

(a)     the Product ordered is out of stock;


(b)     there are unexpected limits on our resources which we could not reasonably plan for;

(c)     we have identified an error in the price or description of the Product; or


(d)     we are unable to meet a delivery deadline you have specified.


3.3       We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.

4           Our products


4.1       The images of the Products on our Platform are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Products that you purchase may vary slightly from those images.

4.2       The packaging of the Products may vary from that shown in images on our Platform.


5           Your rights to make changes


5.1       If you wish to make a change to the Product you have ordered, please contact us. We have full discretion whether or not to accept the changes. We will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 - Your rights to end the contract).

6           Changes to our product or these terms


6.1       We may make minor changes to the Product from time to time in order to:


(a)     reflect changes in relevant laws and regulatory requirements; and


(b)     implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6.2       If we make significant changes to these terms or the Product, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.

7           Providing the products


7.1       We will deliver the Products to the address as specified in your order as soon as reasonably possible and in any event within seven (7) days after the day on which we accept your order. The costs of delivery will be as displayed to you on our Platform.

7.2       If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the

event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.3       If no one is available at the address as specified in your order to take delivery, we will let you know how to rearrange delivery or collect the Products from a local depot.

7.4       If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.

7.5       If we miss the delivery deadline for any Product, then you may treat the contract as at an end straight away if any of the following apply:

(a)     we have refused to deliver the Products;


(b)     delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c)     you told us before we accepted your order that delivery within the delivery deadline was essential.

7.6       If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Clause 7.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

7.7       If you do choose to treat the contract as at an end for late delivery under Clause 7.5 or Clause 7.6, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 34813144 or email us at for a return label or to arrange collection.

7.8       A Product will be your responsibility from the time we deliver the Product to the delivery location you specified or you (or a carrier organised by you) collect it from us.

7.9       You own a Product once we have received payment in full.


7.10    We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our Platform. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we

may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.11    We may have to suspend the supply of a Product to:


(a)     deal with technical problems or make minor technical changes;


(b)     update the Product to reflect changes in relevant laws and regulatory requirements; or

(c)     make changes to the Product as requested by you or notified by us to you (see Clause 6).

7.12    We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product, we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than seven (7) months and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.

7.13    If you do not pay us for the Products when you are supposed to (see Clause 12.4) and you still do not make payment within seven (7) days of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice (see Clause 12.5). We will not charge you for the Products during the period for which they are suspended.

8           Your rights to end the contract


8.1       You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)     If what you have bought is faulty or misdescribed you may have a right to end the contract or to get the Product repaired or replaced or to get some or all of your money back, see Clause 11;

(b)     If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;

(c)     In all other cases, see Clause 8.4 and Clause 8.5.

8.2       If you are ending a contract for a reason set out below the contract will end immediately, we will refund you in full for any Products which have not been provided and you may also be entitled to compensation:

(a)     we have told you about an upcoming change to the Product or these terms which you do not agree to (see Clause 6.2);

(b)     we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;

(c)     you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see Clause 7.5));

(d)     there is a risk that supply of the Products may be significantly delayed because of events outside our control; or

(e)     we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more    than seven (7) months.

8.3       Even if we are not at fault, you can still end the contract before it is completed (i.e. when the Product is delivered and paid for) by giving us notice in writing, provided that you will pay us reasonable compensation for the net costs we will incur as a result of your ending the contract. In such case, the contract will end immediately. We will refund any advance payment you have made for Products which will not be provided to you.

8.4       To end the contract with us, please fill in our online return form or post a printed return form to us, or email our customer services at

8.5       If you end the contract with us, we will refund you the price you paid for the Products including delivery costs, but we may make the following deductions from the price:

(a)     deductions to reflect any deduction in value of the Products caused by you handling them in a way which would not be permitted in a shop (if we refund you before we are able to inspect the Products and later discover that you have handled them in an unacceptable way, you must pay us the appropriate amount); and

(b)     deductions to reflect the difference between the least expensive delivery method we offer and the delivery method chosen by you for the Products.

8.6       We will make any refunds due to you as soon as possible, in any event within seven

(7) days from the day you inform us that you wish to end your contract with us.

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